Customer service Vintage Voyage is available daily 12 pm to 10:00 pm
Dear customers, you can contact us by e-mail, filling in the application form or by calling +7 495 968-11-79
In order for things you've added to your favorites are always available to view and order, we offer you to enter in your personal account or registration.
Customer - capable person who is a citizen of Russia, place orders and purchase goods from LLC "Vintage Voyage", which are presented on the site http://vintagevoyage.ru, for your personal, household and other needs not related to business activities.
Seller - the legal entity of "Vintage Voyage", the operator of the website http: // vintagevoyage.ru, incorporated under the laws of the Russian Federation, the address of the actual location: Moscow, ul.Kuznetskty Bridge, 9 / 10. Legal address: Ul. Suzdal, 10, a. 3, kv.276.
Website - the seller's website, located at http: // vintagevoyage.ru
product - the object (a piece of clothing, accessories or other materials) to be presented for sale on the Site.
Order - suitably designed and placed the order of the Customer (fill in the appropriate fields on the site in the "Order"), addressed to the Company 'Vintage Voyage "on the sale and delivery of the goods on the site selected for the specified Customer address.
1. General
1.1. Site owned and operated by LLC "Vintage Voyage".
1.2. These Terms of sale of the goods, as well as information about the products displayed on the Site are the public offer in accordance with article number 435 and part 2 of article number 437 of the Civil Code.
1.3. When ordering goods through the Site, the Client unconditionally agrees to the terms of sale of goods (hereinafter - Terms) set forth below.
1.5. Seller has the right without notice to make changes to these Terms and Conditions. Changes to the Terms shall enter into force after their publication on the Site and shall apply to any bookings made after publication.
1.6. Registration for the best selection implies acceptance of the compulsory public offer of "Vintage Voyage", otherwise the Client will not be given an opportunity to register for the Goods Orders.
1.7. The customer agrees to transfer to the Seller and the Seller processing of their personal data (as provided in Section 12 of these Terms), and ordering information or to order, and agrees to abide by conditions of sale of goods by filling in the boxes in the relevant column when placing order on the site.
2. Product Info
2.1. Product Info place on the site and provided by LLC "Vintage Voyage".
2.2. All distributed items placed on the market in a proper way and do not violate any rights of third parties.
2.3. All text information and graphics of products placed on the site are the property of the Seller and / or its suppliers.
2.4. Information materials for the products displayed on the Site, are for reference only and can not be taken as a guarantee of the availability of the described properties and characteristics of the goods. For more accurate information on the goods to customers must contact the seller by phone: +7 (495) 968-11-79.
3. Register on the site
3.1. Ordering client must register on the Site.
3.2. Seller is not responsible for the accuracy and correctness of information provided by the Client at registration.
3.3. Customer agrees not to disclose to third parties the login and password provided during registration. In case of the Client suspicions about the safety of his login and password, or the possibility of their misuse by third parties, the Customer shall immediately notify the Seller by sending an email to alina@vintagevoyage.ru or contact the seller by phone in Moscow +7 ( 495) 968-11-79.
3.4. Seller reserves the right to unilaterally remove the account of the Client on the Site or restrict Customer's access to the site without explanation.
4. Checkout
4.1. Customer orders executed independently by the Client on the Site.
4.2. In order to be able to make an order on the client's site fills out the registration form and agree to these Terms and Conditions. Data transmitted by the Client include, but are not limited to the following fields: name, surname and patronymic of the Client or other person receiving the order for the benefit of the Client, delivery address of the order (including the name of the village in the territory of the Russian Federation and postal code), telephone number Client address Email.
4.3. For the execution of the order data from the registration form to the seller.
5. Adoption Order
5.1. After ordering client receives to the specified e-mail them information about the parameters of its application, indicating the final cost of the goods, shipping and handling.
5.2. The order is accepted for execution after the client will receive an e-mail to the email address specified in the registration form, confirming the fact of acceptance of the Order.
5.3. Seller reserves the right to cancel the client's request to step verification applications.
6. Payment Terms
6.1. The price of the goods listed on the site and does not include shipping costs.
6.2. Seller has the right to unilaterally change the price without warning on the product. However, the seller has no right to change the price of the ordered goods in the sales order after the order has been accepted by the Seller and the Customer will receive an email confirming the acceptance of the order by the Seller.
6.3. The price of the goods paid in rubles (including VAT).
6.4. Payment is made in cash and goods produced by the Customer upon delivery of the goods, or bank card in the process of registration and formation of the order in the online store. We accept the following credit cards: Visa , MasterCard.
6.5. When you pay an order by credit card Customer agrees, if requested, the seller to provide a copy of two pages of the passport holder of a credit card - the turn with a photo and a copy of a credit card on both sides (the card number must be closed, but the last four digits) in accordance with the rules of international payment systems in order to verify the identity of the owner and his eligibility to use the card.
6.6. Seller reserves the right without giving a reason to cancel the Order, paid by credit card, in particular in the event of failure by the Customer under the terms of item 6.5 documents. (by fax or e-mail as scanned copies), including when there is doubt about their authenticity, within 14 days from the date of ordering. Cost of order returned to the card holder.
7. execution of orders and delivery
7.1. The seller delivers only on the territory of the Russian Federation.
7.2. In Moscow and the Moscow area delivery is the courier service of the Seller within 3 working days after the order. At the request of the Client in the case of non-cash payment possible delivery service DPD. In other regions of Russia, delivery of a service DPD in within 3-7 business days after the order is subject to non-cash payment.
7.3. Seller agrees to comply with the agreed terms of delivery. Seller is not responsible for any delay in delivery due to unforeseen circumstances that occur through no fault of the Seller, which could not be foreseen.
7.4. Shipping cost:
Delivery in Moscow and the Moscow region:
Courier Service Sellers for Moscow - 350 rubles.
Courier Service Vendor for the Moscow region - 500 rubles.
Delivery within Russia:
Service EMS - 700 rubles.
7.5. The customer has no right to open the order before the payment of the goods. The client has the right to fully or partially abandon the goods ordered at the time of delivery.
7.6. In the case of cash payment, Customer shall pay the courier cost of the order, including shipping, and the courier to the Client a fiscal receipt.
7.7. Ownership of the goods passes to the Customer at the time of acceptance of goods from the representative of the courier service upon payment by the Client of the Goods and signing the shipping documents.
8. Return of goods of good quality
8.1. If you make order in our store and you want to cancel, please notify us by telephone online store in Moscow +7 (495) 968-11-79. (daily from 12:00 to 21:30 GMT) or email alina@vintagevoyage.ru.
8.2. According to Art. 26.1 of the Law "On Protection of Consumers' Rights, as well as claim 21 RF Government Decree of 27.09.07" On approval of rules for the sale of goods remote way ", the buyer is entitled to reject the goods at any time before the transfer and after the transfer of goods - for 7 days.
Goods purchased in the Internet - shop vendors can be taken to the return of stock online - shop at ul. Kuznetsky Most, 9/10, 3rd floor, office. 301. Day reception - every Tuesday from 12.00-21.00 hours. This refund is made to the Customer in the general order .
8.3. According to Art. 25 of the "Consumer Protection" the consumer has the right to exchange not food appropriate quality for the similar goods at the seller from whom the product was acquired, if the specified goods have not approached under the form, size, style, a coloring, the size or configuration. The list of goods not subject to the exchange on the grounds specified in this Article shall be approved by the Government of the Russian Federation. Such a list approved by the Government of the Russian Federation of 19.01.1998 №55. Clause 5 is established that is not subject to return or exchange the goods of good quality:
Personal hygiene items (combs, barrettes, hair curlers, wigs, hairpieces and other similar products);
cosmetic products;
Sewing and jerseys (Sewing and knitting underwear, hosiery);
Articles of precious metals, precious stones, precious metals with inserts of semi-precious and synthetic stones, faceted gemstones;
as well as other products, approved the above decision.
8.4. Return of goods of good quality is possible without giving reasons, if its trade dress (packaging, seals, labels), consumer characteristics, and a document confirming the fact and conditions of purchase of the specified goods (goods or cashier's check).
8.5. To return goods to customers must be:
neatly packaged goods (with all accessories and a full set of accessories that are specified in the product) in the original packaging of the Seller;
fill
;
to make a trade or cash a check, the completed application and a copy of an identity document, and send them to the Seller through post offices of Russia (with service EMS) with the order, indicating the full value of investments and the investment inventory of Products at Warehouse: 107031 ul. Kuznetsky Most, 9/10, 3rd floor, office. 301 in the name of "Vintage Voyage».
8.6. When you return the goods of good quality Customer returns the value of the goods. The cost of shipping and return shipment to the Customer is not compensated. In case of partial return postage customer orders will not be refunded.
9. Claims in respect of the goods of inadequate quality
9.1. Goods of inadequate quality is a product that has limitations and can not enforce their functional qualities. The difference between the elements of design or decoration from those contained in the description on the website is not a failure or dysfunction of the goods.
9.2. To return the goods of poor quality, the Customer must:
neatly packaged goods for a refund (with all accessories and a full complement of accessories, specified in the technical documentation on the product) in the original packaging of the Seller;
fill out the application for the return in 2 copies with an indication of what kind of defect contains returned goods;
to make a trade or cash a check, the completed application and a copy of an identity document, and send them to the Seller through post offices of Russia (with service EMS) with the order, indicating the full value of investments and the investment inventory of Products at Warehouse: 107031 ul. Kuznetsky Most, 9/10, 3rd floor, office. 301 in the name of "Vintage Voyage».
9.3. Goods purchased in the Internet - shop vendors can be taken to the return of stock online - shop at ul. Kuznetsky Most, 9/10, 3rd floor, office. 301. Day reception - every Tuesday from 12.00-21.00 hours. This refund is made to the Client in a general manner
10.Vozvrat funds:
10.1. If delivered Order proved inadequate quality due to manufacturing defects or damage in transit, the Customer is entitled to return it or exchange for similar goods of good quality, provided that its stock, as well as to demand elimination of the defects of goods or reimbursement of the Customer costs elimination of defects in the goods. If similar goods of good quality stock available, the customer can return the goods of poor quality, or wait for the required goods in stock.
10.2. Claims for refund of a sum of money for the goods to be satisfied within 10 days from the date of request (Art. 22 of the RF Law "On Protection of Consumer Rights"). Thus on. within 10 days of when you return the goods to the Customer will be refunded the amount of the product, and in the case of return of the goods of improper quality you return the value of the goods together with the cost of delivery. Term of transfer of funds to your account depends on the terms established by the internal regulations of the relevant banks.
10.3. When there is a dispute about the causes of defects or the fact of the use of the product and the safety of his presentation will be conducted an independent examination of the goods. The client has the right to participate in the verification of product quality and to challenge the expert opinion in court. Claims for refund of a sum of money for the goods during the examination shall be met within 20 days from the date of request.
10.4. In order that we returned the money you need the product to be sent only with the Russian Post (service EMS), except as specified in paragraph 9.3. hereof.
10.5. In case of refusal of the Customer from the goods (returns) after made the payment and received his refund the customer funds, irrespective of cash or non-cash payment, will be carried out by transferring the appropriate amount to the specified client's bank account, or by transfer to a bank card, which it has been paid for the order, respectively.
10.6. Returns are based on a written request with your name, details for the refund, and only upon presentation of an identity document (passport or an equivalent document), by transferring the appropriate amount to the bank card from which payment was made to order, or you specified bank account. Confirmation of payment for the provision of supporting documents is a prerequisite for the return of funds.
10.7. In case of cancellation / partial cancellation initiated by the Seller, the goods produced refund with proof of the Client an e-mail indicating the payment details aimed at alina@vintagevoyage.ru from the email address specified during the ordering process.
11. Privacy and protection of personal customer data.
11.1. When registering on the site of the client company provides "Vintage Voyage" the following data: name, last name, email address, phone number and address for delivery. This information Seller may use to fulfill their commitments to customers.
The client can choose the subscription options, or to reject it in a letter to the mailing.
11.2. When registering on the site of the client agrees to receive from the Seller the mailing of advertising-information character. These include sending information about upcoming events and other activities of the Seller, including promotional mailings and special offers. Mailing lists come in the form of an e-mail address and / or short message (sms) to the telephone number indicated by the Customer during registration. Advertising and informational materials may be in the form of paper, printed materials and souvenirs, to invest in customer orders and delivered to the mailing address in the form of letters and parcels.
11.3. By providing their personal details when registering on the website, the Customer gives the Seller their voluntary consent to the processing and use of their personal data for the purposes defined by the Charter of the Seller, as well as to promote the Seller of the goods and services in various ways, including through the implementation of automated analysis personal data. Seller shall not disclose information received from the Customer's information to third parties except for agents and third parties acting on the basis of an agreement with the seller, and participating in performance of Seller's obligations to the Client. This consent may be revoked only subject to notification of the Seller in the manner provided p.11.4. these Terms and Conditions.
11.4. If the customer does not want his personal data are processed, he should contact the Service Customer Vendor by sending an email to alina@vintagevoyage.ru. In this case, all received from the Customer information (including the username and password) is removed from the customer base of the Seller and the Customer will not have access to the Site and the ability to place orders.
11.5. Seller is not responsible for information provided by the Client at the site in a public form.
12. Other conditions
12.1. The relations between the Customer and the Seller, the law of the Russian Federation.
12.2. In the case of claims by the Customer, he must apply to the Service to work with the customer to a seller by phone or e-mail mentioned in p.12.5.
12.3. All disputes arising from the parties will try to resolve through negotiations. If agreement is not reached, the dispute will be referred to the judicial authority in accordance with the legislation of the Russian Federation.
12.4. Recognition by the court of invalidity of any provision of these Terms shall not entail the invalidity of the remaining provisions of the Terms.
12.5. For any questions, please contact Customer services of "Vintage Voyage»:
by phone in Moscow: +7 (495) 9681179, Monday to Sunday from 12:00 to 21:30
or email: alina@vintagevoyage.ru
13. Gift certificates
sending online gift certificate - a great option if you lose with a choice of gift.
Buy a gift certificate
You can pay for the gift certificate vintagevoyage.ru bank cards:
Virtual gift certificates
Choose the amount you wish to donate
Enter the recipient's name, address and personal message (optional)
The gift certificate will be sent to the recipient via e-mail.
For more information, contact customer service "Vintage Voyage" on
e-mail: 9681179alina@vintagevoyage.ru or by calling in Moscow: +7 (495) 9681179 . Opening hours from 12:00 to 21:30, 7 days a week.
If you receive an online gift certificate, it must contain the following information:
- the amount for which issued a voucher
- Certificate code
If the certificate value greater than the sum of purchases Do not worry! Part of the unspent funds will remain in your account. You can use them for your next purchase or summarize with another gift certificate.
If the value is less than the amount of the certificate of purchase In this case, from your personal account is debited in favor of the rest of the purchase, to pay the remaining amount you can in any way possible, or upon receipt of goods, cash couriers or by wire transfer, credit card.
